FAQS

DO THESE EXTENSIONS REQUIRE MAINTENANCE?
Absolutely, treat this hair like your own hair. Use good quality shampoo and conditioning products.

Shampooing & conditioning your hair is very important to keep it soft and manageable. We recommend deep conditioning your hair once a week or bi-weekly. Avoid using oil or heavy styling products. 

Please see HAIR CARE tab for more.

HOW LONG WILL MY HAIR LAST?
With good maintenance, this hair can last a lifetime. We put no expiration date on our hair. Please treat this hair as your own. Please remember that excessive heat and/or color can/will result in the reduction of its natural pattern of the hair.

CAN I CHANGE OR MODIFY MY ORDER?
Unfortunately order modifications are not permitted after an order is submitted.

MY ITEMS ARE LOST OR STOLEN, HOW DO I GET A REFUND?
Top Tier Collection by Tierney is not responsible for any lost, stolen or damaged items. The customer is responsible for filing a claim with the courier to inquire about a refund. The customer must contact the courier directly and follow their procedures for a potential refund.

DOES THIS HAIR SHED?
Any hair that has been manufactured and stitched onto a weft is entitled to experience minimum shedding. Also, if you cut your extensions, you may experience shedding due to the fact the weft is now broken and strands are easier to slide out. It is also normal to get a few strands here and there when detangling your strands.

To help with shedding each raw bundle is double wefted. However, to prevent all shedding we recommend that your stylist upon the installation, stitch and knot AROUND the weft and not through the weft of the tracks (if a sew-in install is being done). This will help prevent shedding. Remember, proper maintenance is extremely important and advised.

CAN I COLOR MY STRANDS?
Yes. Top Tier is 100% unprocessed hair that can be colored and/or bleached any level desired. However, when coloring hair we recommend that you consult with a professional.